General terms

General Terms of Camping Gradina - 2021

BUNGALOWS

Booking terms: At booking and accommodation, each client is obliged to meet, accept and comply with their obligations specified in the Internal Rules of the campsite, posted on the website of Camping Gradina and displayed in a prominent place at the reception. At the same time they accept these General Terms, regardless of the way the booking is made (online, by phone or locally).

You can book by phone: +359 888 77 33 44, or by e-mail: reservations@campinggradina.com, directly on our web page: https://campinggradina.com or locally at Camping Gradina.

After receiving an advance payment from the client, the booking is valid and is considered finally CONFIRMED.

The notice of confirmation of the booking contains a description of the type and number of booked bungalows, date and time of check-in and check-out, number of adults and children, as well as other information specified in the booking request.

In the period between the request and the actual implementation of the booking, availability may change and this may lead to a change in the original price or its availability.

All bookings will remain temporary until the client pays the below deposit confirming the booking. After receiving the deposit, the campsite shall send to the client a notification for confirming of the booking.

Each booking is personal and the client is responsible for making any changes of it.

If the client makes a booking on behalf of a third party, they shall provide detailed information for the holder of the booking. The client is obliged to notify the holder of the booking in terms of our General Terms.

When booking, the client is obliged to inform the hotel of any special requirements in order to enable the staff to meet their needs.

When booking, the client is to indicate the model, type and registration number of the car which will be entitled to free access. Prices and payment: All prices published are for a bungalow per night and include: VAT Tourist tax Insurance Parking place for a vehicle depending on the type of the bungalow: - One parking place for a one-room bungalow

  • Two parking places for a two-room bungalow

Umbrella and a lounge chair at the beach depending on the type of the bungalow: - A set of an umbrella and two lounge chairs for a one-room bungalow

  • A set of an umbrella and two lounge chairs for a two-room bungalow

Free internet

Camping Yuzhen Bryag EOOD accepts the following methods of payment:

In cash, BGN

By POS terminal, locally By bank transfer on the following bank account: CENTRAL COOPERATIVE BANK

Account holder: Yuzhen Bryag Camping EOOD

IBAN: BG17CECB979010D9615305 BIC: CECBBGSF

By credit/debit card Payments and invoices When paying a booked bungalow by bank transfer, the reason for payment shall indicate the number of the booking, as well as the name of the holder of the booking.

The confirmation of the booking contains Information for the payment.

In case the client wishes to receive an invoice for the payment made by bank transfer or electronically, they have to send us the invoice details immediately after receiving the booking confirmation. When paying locally, you only need to inform the servicing receptionist and provide the invoice details.

Reimbursement of amounts paid by bank transfer or electronically shall be made to the bank account of the client from which the payment was made within 10 working days.

Reimbursement of amounts paid in cash shall be made locally at the reception of the campsite.

Cancellation conditions: A 50% of the booking value is required as a security deposit. The payment by the client shall be made within no more than 2 (two) days after sending a confirmation email from Camping Yuzhen Bryag Camping EOOD.

The additional payment, amounting to 50% of the booking value, shall be made up to 30 days before check-in.

In case of cancellation of a confirmed booking within 60 days before the date of accommodation, the amount paid in advance by the client will be reimbursed and the booking will be considered cancelled.

In case of cancellation of a confirmed booking within 30 days before the date of accommodation, 50% of the amount paid in advance by the client will be reimbursed and the booking will be considered cancelled.

For cancellations made 30 days before the date of accommodation the full amount of the paid booking will be deducted as a penalty.

If the client does not pay or does not provide a payment document for a deposit within the specified payment period, Camping Yuzhen Bryag EOOD reserves the right to cancel the booking by notifying the client of the cancelled booking.

In case of cancellation of the booking on the day of accommodation or in case of non-appearance of the client, the entire value of the paid booking is deducted as a penalty.

In the event of earlier departure, the value of the unused part of the booking is not reimbursed.

In relation with the epidemiological situation worldwide and force majeure - quarantine or positive PCR test, a voucher for the paid value is issued with a validity of 12 months.

Accommodation terms: The working time of the reception is from 12:00 a.m. to 12:00 p.m. Accommodation in the campsite starts from 2:00 p.m.

The client is obliged to provide all the data requested by the receptionist, necessary for the implementation of the accommodation.

Accommodation of children:

Baby cots are provided for free. They have to be requested in advance when booking.

Pets:

Clients have to inform for the presence of a pet during the stay, at the time of booking or no later than 7 days before check-in. It is permitted to accommodate clients with dogs weighing up to 5 kg in the bungalows of Camping Gradina, after payment of a deposit of BGN 300 before check-in. If the pet is over five kg and the client refuses accommodation due to non-admission of the pet, the amount paid is not reimbursed. Pets have to be under the constant control and cares of the client. In case of a damage caused by a pet, the campsite will deduct an amount from the deposit corresponding to the damage caused. Upon check-out of the clients and on finding no damage caused by the pet, the deposit is reimbursed. Failure to comply with these conditions is grounds for cancellation of the booking, and in terms of the current rental relations, it is grounds for their unilateral, early termination. Check-out terms: All customers are obliged to release the premises in which they are accommodated by 12:00 p.m. on the day of check-out from the bungalow. In the event of a late check-out from the bungalow the following penalty is due:

In case of delay of payment, a penalty of 50% of the value of the price per night is due.

In the event of a damage caused by the client to property owned by the campsite, if the damage is caused by using the particular item for a purpose different from the usual one, the client has to pay the value of the damaged item, according to the price list available in each bungalow.

There is an inventory list available in each bungalow as well as a price list for the items in it. in the event of a lack of an item from the inventory of the bungalow, the client has to pay for the lacking item.

In the event of lost/forgotten items found by the clients, they have to contact Camping Gradina by e-mail as soon as possible and notify the employees about the loss, with a description of each of the items: type, model, size, colour and other individual characteristics of the item as well as a description of any relevant facts and circumstances. The campsite employees shall provide assistance to the clients.

Client behaviour and damages: Camping Gradina reserves the right to seek compensation from its clients for all ill-intentioned acts that do not comply with good manners and generally accepted norms, and lead to damage to the hotel property.

The clients are required to observe decent behaviour on the territory of Camping Gradina and keep silence in the hours from 2:00 p.m. to 4:00 p.m. and from 11:00 p.m. to 8:00 a.m., as well as not to disturb the privacy and tranquillity of the rest of the guests of Camping Gradina.

GENERAL TERMS OF CAMPING GRADINA - 2021 CARAVANS Booking terms: At booking and accommodation, each client is obliged to meet, accept and comply with their obligations specified in the Internal Rules of the campsite, posted on the website of Camping Gradina and displayed in a prominent place at the reception. At the same time the client shall accept these General Terms and Conditions, regardless of the way the booking is made (online, by phone or locally).

You can book by phone: +359 888 77 33 44, or by e-mail: reservations@campinggradina.com, directly on our web page: https://campinggradina.com or locally at Camping Gradina.

In the period between the request and the actual implementation of the booking, availability may change and this may lead to a change in the original price or its availability.

All bookings will remain temporary until the client pays the below deposit confirming the booking. After receiving the deposit, the campsite shall send to the client a notification for confirming of the booking.

After receiving an advance payment from the client, the booking is valid and is considered finally CONFIRMED.

Each booking is personal and the client is responsible for making any changes of it.

If the client makes a booking on behalf of a third party, they shall provide detailed information for the holder of the booking. The client is obliged to notify the holder of the booking in terms of our General Terms.

For the entire period of stay, the campsite guest is entitled to free access for 1 (one) vehicle for which a pass is received at reception. The guests of the campsite pay a deposit amounting to BGN 10 for each pass received. On payment of the deposit the guest of the campsite shall get a receipt which shall be kept until the end of the stay. On returning of the pass and presenting the receipt, the receptionist on duty is to reimburse the paid deposit.

When booking, the client is to indicate the model, type and registration number of the car which will be entitled to free access.

Prices and payment: All published prices are for a plot for the whole season (1 May - 30 September 2021) and include: VAT Tourist tax Insurance Parking place for one vehicle Free internet Up to four registered persons in one plot for a caravan per night Electric power supply not more than 10A/2.20 kW ( with caravan holidaymaker’s personal communication means) Water supply (holidaymakers are expected to have their own connection means to connect their caravan to water supply) Use of bathrooms and toilets Waste collection Camping Yuzhen Bryag EOOD accepts the following methods of payment: In cash, BGN By POS terminal, locally By bank transfer on the following bank account: CENTRAL COOPERATIVE BANK

Account holder: Yuzhen Bryag Camping EOOD

IBAN: BG17CECB979010D9615305 BIC: CECBBGSF

By credit/debit card Payments and invoices: - In he event of payment for a plot by bank transfer, the reason for payment shall indicate the number of the booking, the number of the booked plot as well as the name of the holder of the booking. - The confirmation of the booking contains Information for the payment.

In case the client wishes to receive an invoice for the payment made by bank transfer or electronically, they have to send us the invoice details immediately after receiving the booking confirmation. When paying locally, you only need to inform the servicing receptionist and provide the invoice details.

Reimbursement of amounts paid by bank transfer or electronically shall be made to the bank account of the client from which the payment was made within 10 working days.

Reimbursement of amounts paid in cash shall be made locally at the reception of the campsite.

Cancellation conditions: The guest shall pay 100% of the due amount for the whole stay when booking within a period of 5 (five) working days on confirmation of the fact that the plot can be rented by the CAMPING YUZHEN BRYAG EOOD.

In the event of cancellation of the booking, the amount of the advance payment shall be reimbursed only on condition that the cancellation is made 30 (thirty) days before the starting date of season 2021 – 1 May 2021.

In the event of cancellation after this period, CAMPING YUZHEN BRYAG EOOD shall retain 100% of the amount paid in advance.

When booking and accommodation after the starting date for the season 2021 - 1 May 2021, the guest shall pay 100% of the total amount due for the entire stay within 3 (three) working days after confirmation by CAMPING YUZHEN BRAYG EOOD that the plot can be rented.

In the event of a cancellation of a booking made after the start of the season, CAMPING YUZHEN BRYAG EOOD retains 100% of the paid amount.

If the amount of the advance payment is not paid within the specified period, the booking is cancelled.

Accommodation terms: The working time of the reception is from 12:00 a.m. to 12:00 p.m.

Positioning of caravans on the territory of the campsite is performed by employees and equipment of the campsite from 9:00 a.m. to 5:00 p.m.

Upon arrival outside the specified check-in hours, the caravan is left on territory of the campsite, and the positioning and connection to electricity and water supply is made on the next day.

The number of persons allowed for accommodation in a plot is up to 4 (four) persons. After a preliminary notification in a plot can be allowed up to 3 (three) more persons with a statute of tourists visiting the person staying at the campsite. All persons on the territory of the campsite are subject to registration at the reception on arrival.

The positioning of camping devices is done according to the scheme for placement of camping devices, published on the official website of CAMPING YUZHEN BRYAG EOOD. Persons under 18 years of age are accommodated only with a companion/parent.

The client is obliged to provide all the data requested by the receptionist, necessary for the implementation of the accommodation.

If the campsite guests wish to extend the period of their stay, they are obliged to notify the receptionist of the campsite on duty at least three days before the check-out deadline.

Pets:

Pets are allowed to stay in the caravans on the territory of the campsite after paying a fee of BGN 7.00 (seven leva) per day. The free breeding and walking of pets on the territory of Camping Gradina is forbidden. Dogs shall be walked on a leash and for bigger types of dogs it is mandatory to wear а muzzle.

Check-out terms: Check-out from the plot for a caravan shall be made until 12:00 a.m. In case of non observing of the check-out time, the infringer shall pay to the campsite a penalty to the amount of half of the value of one night, according to the current price list.

Before leaving, each user is obliged to clean the plot that they release.

In case of non-release and impossibility to make contact with the person registered at the campsite, the management has the right to disconnect the supply of electricity and water supply. If the plot is not released within three days after the expiry of the deadline, the management has the right to forcibly remove the camping device from the area of the campsite. In this case CAMPING YUZHEN BRYAG EOOD is not responsible for any damage caused by this. By accepting the General Terms and the Internal Rules, the campsite guest who has rented a plot declare their consent and does not object to the right of CAMPING YUZHEN BRYAG EOOD to take the camping device outside the area of the campsite. Client behaviour and damages: Camping Gradina reserves the right to seek compensation from its clients for all ill-intentioned acts that do not comply with good manners and generally accepted norms, and lead to damage to the campsite property.

The clients are required to observe decent behaviour on the territory of Camping Gradina and keep silence in the hours from 2:00 p.m. to 4:00 p.m. and from 11:00 p.m. to 8:00 a.m., as well as not to disturb the privacy and tranquillity of the rest of the guests of Camping Gradina.